Business Email Writing for Secretaries: Clear and Professional Communication

This training focuses on writing professional business emails used in office environments. You will learn how to structure emails for clarity and efficiency. The lessons explain how to write subject lines that communicate purpose clearly. You will practice organizing messages so actions are easy to identify. The course covers polite but firm wording for requests and reminders. You will learn how to handle sensitive topics professionally. Examples show communication with executives and external partners. You will also learn how to reduce unnecessary email exchanges. Email etiquette rules are explained in detail. After completing the course, your emails will be clearer and more effective.

Format: Recorded lessons + writing exercises
Duration: 2.5 hours
What You’ll Learn: Email structure, tone control, etiquette, follow-up writing
Target Audience: Secretaries, office assistants, coordinators