Front Desk and Phone Handling: Professional Call Management
Front Desk and Phone Handling: Professional Call Management
This training focuses on professional phone and front desk communication. You will learn how to greet callers correctly. The lessons explain tone and clarity in verbal communication. You will practice routing calls accurately. The course covers message taking and documentation. You will learn how to manage difficult callers professionally. Real scenarios show how to handle multiple calls. Confidentiality rules are explained clearly. You will also learn how to record call outcomes. Practical exercises reinforce consistency. By the end, you will handle calls with confidence.
Format: Video lessons + role-play exercises
Duration: 3 hours
What You’ll Learn: Call handling, reception workflows, professional phone etiquette
Target Audience: Receptionists, front desk secretaries
